Do you want your business to run more efficiently while giving customers an increased level of satisfaction?
Studies have shown the most successful businesses manage to streamline their processes while at the same time keeping customers happy. You can use business process management to accomplish the goals of making your business run more efficiently while at the same time giving your customers the kind of service that they deserve.
So what is business process management? Business process management (BPM) really has two components. The first is technical and the second is customer relationship management (CRM) process improvement.
The technical component of business process management is the process of examining your company’s operating procedures and best practices in an attempt to find ways that you can simplify those processes and make them as efficient as possible. The more waste that you can cut out of your operating procedures the more time, money, and resources you can save for your business. Those savings add up to make your business more profitable and ultimately create a more attractive business both to investors and to customers.
The other component of BPM is the process of improving relations with your clients. This entails training your team members better, making sure that they are happy and satisfied with their work. At the same time, you must create an environment where you challenge them to improve continuously and educate themselves about your company and the product to answer customer questions well. Your team members must also have the authority they need to make improvements and suggestions about your current operating procedures and best practices. When applying BPM principles, remember that your team members are your liaisons between your customers and your business so they need to feel that they can bring up any concerns or questions that customers have. These questions and concerns raised should be heard and pro-actively dealt with appropriately by the management of the company.
Business process management is a holistic method of running a business that is very different from older, more traditional business management models but most business experts feel that in the more technologically advanced era that exists now this model makes sense from a business standpoint because it helps decrease costs while maintaining or even increasing productivity.
Worker and consumer advocates say that using a BPM model to manage team members not only makes them feel more valued and encourages them to work harder but also increases team member loyalty to the company and makes them more likely to stay at the company. Anytime that you can reduce or even eliminate employee turnover your business will run more efficiently. Think of all the time that goes into finding, hiring, and training new employees. A lot of management time and a lot of money and resources can be wasted in the search for reliable employees, plus there is always a period of decreased productivity while the new team member learns the ropes of the business.
Initiating a business process management model in your company significantly decreases client and team member turnover which saves your business a lot of money and time. It can also help build loyalty among your customers who will feel more confident dealing with the same team members over and over again.